Q: Once you're done with the limited edition runs is it possible to get those mug designs again?
A: No. Once the units are done they're done. We do at times drop an alternative colorway/design, but we never re-release a design that is limited.
Q: How long will it take to receive my package?
A: We process every order within 3-5 business days. Depending on where you are located, it could take up to two weeks.
Q: Why are you guys called 'the only official'?
A: We are called official because we are of the culture. The founder was an emcee, producer, graffiti artist before he was a businessman. We also collaborate directly with the artists you love to bring you authentic hip-hop merch.
Q: Do you sell wholesale?
A: Yes we do. We have had our mugs carried in some of your favorite stores nationwide.
Q: My mug(s) was damage when it arrived, what do I do?
A: If your mug was damage in transit, please send us an email at email@example.com and we will help resolve the issue.
Q: What is your return policy?
A: No returns.
Q: Do you accept design submissions?
A: Yes we do. But be warned, the design you are submitting might already be in our backlog. If that's the case, there will be no compensation for your submission. To submit a design, send an email to: firstname.lastname@example.org
Q: Do you offer discount codes?
A: Yes—from time to time we do. We also have an ongoing referral system in place. If five of your people buy with us and use your referral code, you are eligible for a free hip hop mug (some restrictions apply).